Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on monloove.com, we collect the personal information you provide to us, such as your name, address, and email address.

When browsing our website, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

With your permission, we will communicate with you by email regarding our website, new products, and other updates.


ARTICLE 2 - CONSENT

By using this site, you declare that you are at least the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor under your care to use this website.

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume you consent to us collecting your information and using it for that purpose only.

If we ask you to provide your personal information for another reason, for marketing purposes for example, we will ask for your explicit consent directly, or we will give you the option to refuse.

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you can notify us by contacting bonjour@monloove.com or by mail at: Bons Sens SARL, 9A chemin du Jabron 26200 Montélimar


ARTICLE 3 – DISCLOSURE

We may disclose your personal information if the law requires us to do so or if you violate our Terms and Conditions of Sale and Use.


ARTICLE 4 – PARTNERS

Shopify is the partner that hosts monloove.com and provides our e-commerce platform.

Your data is stored in Shopify's data storage system and databases, and in Shopify's general application. Your data is kept on a secure server protected by a firewall.

PayPlug is the partner that provides the secure payment gateway for your purchases. When making your payment, you are redirected to a fully secure PayPlug payment page thanks to the HTTPS protocol. The payment process is therefore carried out directly on the secure PayPlug server.

Sensitive data, such as the bank card number and its expiration date,

are fully encrypted and protected thanks to a TLS ("Transport Layer Security") protocol to prevent exchanged information from being intercepted in clear text by a third party during the transaction.

Card numbers are instantly encrypted and we do not have access to them. Furthermore, PayPlug does not store card numbers and relies on a secure infrastructure that complies with the international PCI-DSS standard.



ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide them for your purchase transactions.

Regarding these providers, we recommend that you carefully read their privacy policies so that you can understand how they will handle your personal information.

It should not be forgotten that some providers may be located or have facilities located in a different jurisdiction than yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, your information may then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

Once you leave the monloove.com site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy nor by the General Terms and Conditions of Sale and Use of our website.

You may be led to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices of these other sites and recommend that you carefully read their privacy policies.


ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.


ARTICLE 7 - COOKIES

When using our website, information related to the navigation of your device (computer, tablet, smartphone, etc.) may be recorded in "Cookies" files placed on your device, subject to the choices you have made regarding Cookies and which you can modify at any time.

In accordance with Directive 2002/58/EC of July 12, 2002, Bon Sens collects your consent prior to placing cookies.

Bon Sens uses Google Analytics and Shopify cookies to collect information about your use of the Site.

For more information on these cookies and data privacy, we invite you to review their terms of use at the following links:

 

Here is a list of cookies we use. We have listed them here so you have the option to choose whether you want to allow them or not.

  • _session_id, unique session identifier, allows Shopify to store information related to your session (referrer, landing page, etc.).
  • _shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by the internal statistics tracking system of our website provider to record the number of visits.
  • _shopify_uniq, no data retained, expires at midnight (according to the visitor's location) the following day. Calculates the number of visits to a store by a unique customer.
  • cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.
  • _secure_session_id, unique session identifier
  • storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

 

To express or change your choices, refer to the help menu or the dedicated section of your browser. For example, you can get more information on this subject on the following pages:

  • For Chrome™: https://support.google.com/chrome/answer/95647?hl=fr,
  • For Safari™: http://support.apple.com/kb/ht1677?viewlocale=fr_FR,
  • For Microsoft Edge™: https://support.microsoft.com/fr-fr/topic/afficher-les-cookies-dans-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879
  • For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
  • For Firefox™: https://support.mozilla.org/fr/kb/activer-desactiver-cookies,
  • For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

 

For more information on Cookies and your rights, you can also visit the CNIL website: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/


ARTICLE 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so you know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our website is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products.


ARTICLE 9 - RIGHTS AND CONTACT DETAILS

In accordance with regulations, you have the right to access, rectify, erase, object, data portability, and restrict processing. To exercise your rights, you can contact us at bonjour@monloove.com by proving your identity. You also have the right to file a complaint with the CNIL.

If the processing is based on your consent, you may revoke this consent at any time with effect for the future without affecting the lawfulness of the processing carried out up to that point.

For any questions or complaints, please contact us by email at bonjour@monloove.com, or by mail: Bon Sens, Attn: GDPR Officer, 9A chemin du Jabron 26200 Montélimar France.