Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION COLLECTED

When you make a purchase on monloove.com, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our website, we also automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using.

With your permission, we will communicate with you by email about our website, new products and other updates.


ARTICLE 2 - CONSENT

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site web.

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it for your purposes. this end only.

If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at bonjour@monloove.com or by mail at : Bons Sens SARL, 9A chemin du Jabron 26200 Montélimar


ARTICLE 3 – DISCLOSURE

We may disclose your personal information if the law requires us to do so or if you violate our General Conditions of Sale and Use.


ARTICLE 4 – PARTNERS

Shopify is the partner that hosts monloove.com and provides our e-commerce platform.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

PayPlug is the partner that provides the secure payment gateway for your purchases. When making your payment, you are redirected to a PayPlug payment page that is completely secure using the HTTPS protocol. The payment process is therefore carried out directly on the secure PayPlug server.

Sensitive data, such as bank card number and expiration date, 

are fully encrypted and protected using a TLS (“Transport Layer Security”) protocol to prevent the information exchanged from being intercepted in plain text by a third party during the transaction.

Card numbers are instantly encrypted and we have no access to them. In addition, PayPlug does not store card numbers and relies on a secure infrastructure that complies with the international PCI-DSS standard.



ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.

Please remember that certain suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located.

Once you leave the monloove.com site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy nor by the General Conditions of Sale and Use. Use of our website.

You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.


ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


ARTICLE 7 - COOKIES

When using our website, information relating to the navigation of your terminal (computer, tablet, smartphone, etc.) may be recorded in "Cookies" files placed on your terminal, subject to the choices that you have expressed regarding Cookies and which you can modify at any time.

In accordance with directive 2002/58/EC of July 12, 2002, the company Bon Sens obtains your consent prior to depositing cookies.

Bon Sens uses Google Analytics and Shopify cookies to collect information about your use of the Site.

For more information on these cookies and confidentiality relating to personal data, we invite you to read their conditions of use at the following links:

 

Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not.

  • _session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
  • _shopify_uniq, no data held, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a store per unique customer.
  • cart, unique identifier, persists for 2 weeks, stores information relating to your shopping cart.
  • _secure_session_id, unique session identifier
  • storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

 

To express or reconsider your choices, refer to the help menu or the dedicated section of your browser. For example, you can obtain more information on this subject on the following pages:

  • For Chrome™: https://support.google.com/chrome/answer/95647?hl=fr,
  • For Safari™: http://support.apple.com/kb/ht1677?viewlocale=fr_FR,
  • Pour Microsoft Edge™ : https://support.microsoft.com/fr-fr/topic/afficher-les-cookies-dans-microsoft-edge-a7d95376-f2cd-8e4a-25dc-1de753474879
  • For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
  • Pour Firefox™ : https://support.mozilla.org/fr/kb/activer-desactiver-cookies,
  • For Opera™: https://help.opera.com/en/latest/web-preferences/#cookies

 

For more information on Cookies and your rights, you can also consult the CNIL website: http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/


SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so.

If our website is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


ARTICLE 9 - RIGHTS AND CONTACT DETAILS

In application of the regulations, you have a right of access, rectification, erasure, opposition, data portability and limitation of processing. To exercise your rights, you can contact us at bonjour@monloove.com, providing proof of your identity. You also have the right to make a complaint to the CNIL.

If the processing is based on your consent, you can revoke this consent at any time with effect for the future without affecting the lawfulness of the processing carried out to date.

For any questions or complaints, please send an email to bonjour@monloove.com, or by post to: Bon Sens, Attention GDPR representative, 9A chemin du Jabron 26200 Montélimar France.